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Terms and Conditions

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Our Guarantee

The Translator Agency offers explicit guarantees on quality and delivery dates. If you are not satisfied with a job, we will provide another version as quickly as possible at our expense. If the second version is still unacceptable, you shall have the right to a partial or total reimbursement. The conditions and procedure for contesting a job are described below. If the delivery is late, and the amount of the delay expressed in business days is more than one-third of the translation's total time budget expressed in business days (i.e., 33% late), and if the delay is directly and only the fault of The Translator Agency, we shall reimburse up to 100% of the cost of the job.

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General Sales Conditions:

These general sales conditions apply to all jobs carried out by The Translator Agency for its clients. All translation requests must be accompanied by an order, including the price established by the parties. This order must be sent to us by regular mail, email, or fax; we reserve the right to refuse to start a job without an order. Technical documents shall be accompanied by reference documents supplied by the client and/or drawings or diagrams that provide a better understanding of such documents. The cost of a translation shall be calculated using a count of words in the source language unless otherwise previously established in writing. In the event that a client cancels an order, all work already effected shall be billed at 100%, while work which is suspended shall be billed at 50%. Unless otherwise specified, all invoices must be paid within five working days from the date they are issued. Any late payment or failure to pay shall be cause for immediate collection of the entire amount due from the client, without previous notice or other formalities. The Translator Agency reserves the right to request interest calculated according to the official rate of the Bank of Belgium in effect as of the date that such late payment is made. Moreover, the client must reimburse any expenses The Translator Agency incurs to settle the case. All work in progress and all orders in progress shall be suspended in the event of late payment.

The Translator Agency shall not be held liable for any reason whatsoever for translations which are not stylistically satisfactory. Particularly for advertising and promotional material, the services of The Translator Agency shall be limited to simple translation unless expressly requested. The Translator Agency shall not be liable for drafting the translated text in, for example, an advertising style that is different from the source text. Our liability shall be limited to the amount of the invoice.

Complaints shall only be taken into consideration if received by registered mail with return receipt within seven days of delivery of the job(s) or part of the job(s). All complaints must be accompanied by the original documents, disputed translations, and a letter of explanation. Once the above time period has elapsed, the translation shall be considered correct. In the event of an unsatisfied client where a complaint is made within the established deadlines,

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Liability:

The Translator Agency and/or related suppliers do not acknowledge any guarantee or condition related to the services offered, including all implicit guarantees and conditions regarding salability, suitability for a particular purpose, ownership, and non-violation of third-party rights. The Translator Agency and/or related suppliers shall not be liable, for any reason whatsoever, for special, indirect, or consequential damages or for any other damages of any type resulting from the loss of rights to use, loss of information, or lost profits, whether they result from the performance of a contract, negligence, or other detrimental actions, deriving from or in some way connected with the services of The Translator Agency.

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Harmful Content:

The Translator Agency maintains a high standard for the safety of its workforce, including staff and freelancers.We do not support the propagation of hateful and derogatory content, including violent and graphic material, and reserve the right to cancel any order deemed violent or inappropriate. The Translator Agency recognizes that clients may request to translate potentially harmful content for educational or professional purposes, including graphic, violent, or sensitive material. To guarantee the safety of our staff and the community of freelancers working with us, we ask that the client supplies information on such content, flagging potential triggering material upon placing the order request. The Translator Agency and its clients shall not discriminate against freelancers on the grounds of race, ethnicity, social status, religion or belief, political or philosophical opinions, language, gender identity, sexual orientation, disability, neurodivergence, age, geographical location, or any other status.

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